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Privacy Policy

Privacy Policy – APL Couriers Limited

Effective Date: 10.03.2025

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1. Introduction

APL Couriers Limited values your privacy and is committed to protecting your personal data. This Privacy Policy outlines how we collect, use, store, and protect your information in compliance with the UK General Data Protection Regulation (UK GDPR) and applicable data protection laws.

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2. Data We Collect

When you submit a quote request or use our services, we collect the following personal data:

  • Full Name

  • Email Address

  • Phone Number

  • Move Details (e.g., property types, postcodes, preferred dates, item quantities, availability)

  • Payment Information (if applicable, processed securely by third-party payment providers)

  • IP Address and Cookies (for website functionality and analytics, see Section 9)

We collect this data to provide accurate quotes, process bookings, and communicate with you regarding your move.

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3. Legal Basis for Processing Data

Under the UK GDPR, we process your personal data based on the following legal grounds:

  • Contractual necessity – To provide you with a quote, process your booking, and deliver our services.

  • Legitimate interest – To improve our services, prevent fraud, and ensure website security.

  • Legal obligation – To comply with regulatory, tax, and accounting requirements.

  • Consent – When you opt into marketing communications or agree to cookie tracking.

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4. How We Use Your Data

Your information is used solely for the following purposes:

  • Providing quotes and processing bookings.

  • Communicating with you regarding your move.

  • Sending service updates or important notifications.

  • Improving our services based on customer feedback.

  • Ensuring compliance with legal obligations.

  • Preventing fraud and enhancing website security.

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5. Data Storage and Security

  • Your data is stored securely on Wix servers, protected by encryption and strict security protocols.

  • We retain your data for 30 days after a quote request unless a contract is signed. If you book our services, we keep the data for the duration of our business relationship and up to 6 years for accounting, tax, and legal purposes.

  • After these retention periods, data is securely deleted unless required by law.

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6. Your Rights Under UK GDPR

Under the UK GDPR, you have the following rights regarding your personal data:

  • Right to access – Request a copy of your data.

  • Right to rectification – Request corrections to inaccurate or incomplete data.

  • Right to erasure (“right to be forgotten”) – Request deletion of your data, subject to legal obligations.

  • Right to restrict processing – Request that we limit how your data is used.

  • Right to object – Object to processing based on legitimate interest.

  • Right to data portability – Request a structured, machine-readable copy of your data.

To exercise these rights, contact us at info@apl-couriers-and-removals.co.uk. We will respond within 30 days as required by law.

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7. Sharing of Data

We do not sell, rent, or share your personal data with third parties except in the following cases:

  • To fulfill your service request – Your data may be shared with subcontractors strictly for moving-related tasks.

  • Legal requirements – If required by law or law enforcement agencies.

  • Payment processing – Payment data is handled securely by third-party providers.

  • Website hosting and analytics – Data is processed by Wix and Google Analytics to optimize website functionality.

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8. Marketing and Communications

  • We will only send marketing emails if you have explicitly opted in.

  • You can unsubscribe at any time by clicking the “unsubscribe” link in our emails or by contacting us.

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9. Cookies and Tracking

This website uses cookies and similar tracking technologies to enhance user experience and analyze site traffic.

Types of Cookies Used:

  • Essential Cookies – Required for website functionality.

  • Analytics Cookies – Help us track visitor behavior (Google Analytics, Wix analytics).

  • Marketing Cookies – Used for targeted advertising (if applicable).

You can manage cookie preferences through your browser settings. For more details, see our Cookie Policy (to be added separately if needed).

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10. Complaints and Contact Information

If you have concerns about how we handle your data, you can contact us at:
📧 Email: info@apl-couriers-and-removals.co.uk

If you are not satisfied with our response, you have the right to file a complaint with the Information Commissioner’s Office (ICO):

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11. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

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APL Couriers Limited
Blaina

NP13 3LP
📧 Email: info@apl-couriers-and-removals.co.uk
📞 Phone: 07777 677 647

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