1. Services

Q: What services do you offer?
A: We provide professional house and office removals, furniture transport, dismantling & assembly of furniture, and packing services across the UK.

Q: Do you help with dismantling and assembling furniture?
A: Yes, our team can professionally dismantle and reassemble furniture as part of the moving service.

Q: Do you provide packing materials and packing services?
A: Yes, we offer high-quality packing materials and professional packing services to ensure the safety of your belongings during transit.

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2. Booking & Payments

Q: How can I book a move?
A: You can request a quote through our website, call us, or email us to arrange a booking.

Q: Do I need to pay a deposit?
A: Yes, for moves booked more than 14 days in advance, a reservation deposit is required to confirm your booking.

Q: What payment methods do you accept?
A: We accept bank transfers, debit/credit cards, and cash (by prior arrangement only).

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3. Cancellations & Rescheduling

Q: What happens if I need to cancel my move?
A: Cancellations made at least 7 days before the move qualify for a full refund of the deposit. Cancellations between 3 and 6 days before the move may incur a 50% cancellation fee. Cancellations less than 3 days before the move will result in the full deposit being forfeited.

Q: Can I reschedule my move?
A: Yes, rescheduling requests made at least 7 days before the move are free of charge, subject to availability. Changes made 3-6 days before the move may incur an administrative fee. Requests made less than 3 days before the move may result in a cancellation fee.

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4. Moving Day

Q: How long does a move usually take?
A: The duration depends on the size of the move and distance. We provide estimated timeframes when quoting.

Q: Do I need to be present during the move?
A: We recommend that you or an authorized representative be present to oversee the process and confirm that all items are loaded and delivered correctly.

Q: What items cannot be transported?
A: We do not transport hazardous materials (e.g., gas cylinders, chemicals), illegal goods, perishable items, or high-value items like cash and jewelry. A full list is available in our Terms & Conditions.

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5. Insurance & Liability

Q: Are my belongings insured during the move?
A: Yes, we provide Goods in Transit Insurance up to £20,000 and Public Liability Insurance up to £1,000,000.

Q: What should I do if something gets damaged during the move?
A: If you notice any damage, report it immediately while our team is still present. Claims made after we have left the premises may not be accepted.

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6. Contact & Support

Q: How can I contact you?
A: You can email us at info@apl-couriers-and-removals.co.uk or call us at [Company Phone Number].

Q: What are your operating hours?
A: We operate [insert working hours]. If you need assistance outside of business hours, please contact us via email, and we will respond as soon as possible.

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If you have any other questions, feel free to contact us! We are happy to assist you with your moving needs.

📧 Email: info@apl-couriers-and-removals.co.uk
📞 Phone: 07777 677 647